Privacy Policy

Effective date: June 17, 2026

1. Who We Are

This Privacy Policy explains how INFIOO LLC, 1401 Pennsylvania Ave. STE 105, Wilmington, DE 19806, Delaware, United States, collects, uses, stores, and protects personal information when you visit infioo.com, submit an intake form, purchase services, or communicate with us.

Contact: hello@infioo.com

2. Information We Collect

• Name, email address, phone number where provided, and other contact details.
• Business name, industry, business address, service area, and website URL if available.
• Project details, website goals, automation needs, CRM needs, budget fit, and launch timeline.
• Payment-related information processed by Stripe.
• Communication records, support requests, project notes, and service history.
• Website usage data, device/browser information, approximate location, language preference, or timezone-based personalization data where applicable.

3. How We Use Information

• Review intake submissions and prepare website or automation proposals.
• Provide website design, development, hosting support, CRM, automation, booking, SMS, email, call routing, review, and retention services.
• Process payments, subscriptions, retainers, and service fees.
• Communicate with clients and respond to inquiries.
• Operate, secure, improve, and personalize our website and services.
• Comply with legal, tax, accounting, fraud prevention, and contractual obligations.

4. Legal Bases for Processing

Where privacy laws such as the GDPR apply, we rely on one or more legal bases, including contract performance, steps before entering into a contract, legitimate interests, legal obligations, and consent where required.

5. Payments

Payments may be processed through Stripe. Stripe may collect and process payment information directly. We do not store full card numbers on our own systems. Stripe's own privacy terms may apply to its processing activities.

6. Storage and Service Providers

Client and project data may be stored and processed using Google services, email systems, website hosting tools, CRM and automation tools operated under the infioo brand, payment processors, communication providers, and other service providers required to deliver our services.

7. SMS, Calls, WhatsApp, and Communication Charges

If a client selects services involving SMS, calls, WhatsApp, call routing, or similar communication features, related usage may be processed through communication providers and may be billed separately or as part of the applicable retainer or service plan.

8. International Transfers

We are based in the United States and may use service providers located in the United States or other countries. If information is transferred internationally, we take steps designed to protect it according to applicable privacy requirements.

9. How Long We Keep Information

We keep personal information for as long as reasonably necessary to provide services, manage client relationships, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements. We may delete or anonymize information when it is no longer needed.

10. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also have the right to withdraw consent where processing is based on consent.

To exercise privacy rights, contact us at hello@infioo.com.

11. Marketing Communications

If we send marketing emails, you may unsubscribe or request removal at any time. Transactional or service-related communications may still be sent where necessary to provide services.

12. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No online service is completely secure, and we cannot guarantee absolute security.

13. Children

Our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

15. Contact

Questions about this Privacy Policy can be sent to hello@infioo.com.